• We monitor the requests from 8:30 am to 4:30 pm, Monday to Friday. Any booking requests made outside of those hours will be responded to the following working day. 
• While we try our best not to cancel or postpone any appointments, this may need to be done in case we are short staffed or for reasons beyond our control. One of our team members will call you to reappoint if this is the case.
• The free consultation with our treatment coordinator is free of charge, and can be in person, telephone or zoom depending on the treatment requested and your requirement. The treatment co-ordinator will call you first to discuss this. We allow up to 2 missed appointments and persistent non – attendance may result in refusal for any future appointments.